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FAQs

Answers to most common questions about products, orders, shipments, and more.
Shipping
How much is shipping? Plus

Shipping is calculated at checkout based on your destination and current USPS rates. We offer both standard and express options, so you can choose what works best for you.

Orders over $75 ship free.

How long will my order take? Plus

We process, pack, and ship your order within 1–2 business days. Once shipped, delivery takes 2–5 business days with standard shipping or 2–3 business days with express shipping. You’ll receive a tracking link by email as soon as your order ships.

During peak seasons, shipping carriers may experience delays outside of our control, but we’ll always do our best to keep you updated.

Can I change my order details after ordering? Plus

Once an order has left our warehouse, we’re unable to make changes. If you reach out before we pack and ship your order, we can update your details.

To request a change, email us at hello@anxiring.com with your order number as soon as possible.

Can I cancel my order? Plus

Once an order has left our warehouse, it can’t be canceled, but you can still return it within 30 days. If you contact us before your order is packed and shipped, we can cancel it and issue a refund.

To request a cancellation, email us at hello@anxiring.com with your order number right away and we'll do our best to cancel it before it ships out.

Returns & exchanges
What is your return policy? Plus

You have 30 days from delivery to return your Anxi Ring(s). To start a return, email us at hello@anxiring.com with your order number and reason for return.

To be eligible, items must be new, unused, and in their original packaging. Customers are responsible for return shipping costs.

Refunds are processed once we receive and inspect your return. Please allow 5–10 business days for the credit to appear on your account.

Final sale items, gift cards, and personalized pieces are not eligible for return.

How do exchanges work? Plus

We accept exchanges within 30 days of delivery. Items must be new, unused, and in their original packaging to qualify.

Customers are responsible for the cost of return shipping. Once we receive your original item, we’ll ship your replacement to you at no additional charge.

Exchanges can be made for a different size or color of the same style. To start an exchange, email us at hello@anxiring.com with your order number and details.

When will I receive my refund? Plus

Once we receive and inspect your return, your refund will be issued to your original payment method. Please allow 5–10 business days for the credit to appear on your account, depending on your bank or card provider.

My package shows delivered but I can’t find it. What do I do? Plus

If your tracking says “delivered” but you don’t see your package, here are a few steps that usually solve it:

  • Check with neighbors, roommates, or your building office in case it was left nearby.
  • Look around entryways, mailboxes, or other safe spots where the carrier may have placed it.
  • Contact your local USPS post office with your tracking number — sometimes packages are marked delivered a day early.

Once a package has been marked “delivered” by the carrier, Anxi Ring is not responsible for lost, stolen, or misplaced packages. We recommend reaching out to USPS directly for the fastest resolution.

An item arrived damaged. What should I do? Plus

We’re so sorry your order didn’t arrive in perfect condition. If your ring arrives damaged, please email us at hello@anxiring.com within 48 hours of delivery with your order number and a clear photo of the item.

Our team will review your case and work with you on the best solution. Please note: items reported after 48 hours may not be eligible for replacement or refund.

About Anxi Ring
What is an Anxi Ring? Plus

An Anxi Ring is intentional jewelry that doubles as a subtle fidget ring. Each piece looks timeless on the outside while giving your hands a simple motion — spinning, sliding, or rotating — to ease stress, break nervous habits, and help you feel calm and confident throughout the day.

Will it make noise? Plus

Anxi Rings are designed to be quiet and discreet. While you may hear a very soft sound up close, they aren’t loud or distracting, making them perfect to wear at work, in class, or anywhere you go.

What materials do you use? Are they skin-friendly? Plus

We use 925 sterling silver or stainless steel (depending on the ring), with gold styles plated in 18k real gold. All Anxi Rings are tested for lead, nickel, and cadmium, making them hypoallergenic and safe for sensitive skin.

Our rings are tarnish-resistant and water-resistant, but since they’re designed for fidgeting, we recommend treating them with care to keep them looking their best.

Materials vary by style — see each product page for details.

Is it waterproof / tarnish-proof? Plus

Anxi Rings are water-resistant and tarnish-resistant, making them suitable for everyday wear.

That said, because each ring has a moving mechanism, we recommend extra care — avoid harsh chemicals, heavy workouts, or constant water exposure. For best results, gently dry your ring after contact with water or sweat to keep it looking and working its best.

Is this a medical device? Plus

No — Anxi Rings are not medical devices. They’re intentional jewelry designed to provide a calming fidget motion and support your daily wellness. While many people find them helpful for easing stress and nervous habits, they are not a substitute for medical treatment or professional care.

How do I find my size? Plus

Anxi Rings use standard US ring sizes and generally fit true to size. If you’re between sizes or unsure, we recommend sizing up for comfort, since many of our styles include a moving mechanism.

Not sure of your size? You can use a printable ring sizer or compare to a ring you already own that fits the same finger.

What is the Anxi Ring Guarantee? Plus

The Anxi Ring Guarantee covers any craftsmanship or motion issues upon arrival (for example, if your spinner doesn’t spin or a defect is visible out of the box). If this happens, we’ll repair or replace your ring so you can enjoy it worry-free.

Normal wear, misuse, or accidental damage isn’t covered, but every ring is crafted from high-quality, hypoallergenic materials built for daily wear.

Safety disclaimer Plus

Anxi Rings are designed as jewelry for everyday adult wear. Some styles may include small parts or pointed details that could pose a risk if handled improperly. Our products are not intended for children and should be worn with care. Anxi Ring is not responsible for injury, damage, or misuse resulting from wear.

Care & Gifting
How do I care for my ring? Plus

Your Anxi Ring is made for everyday wear, but extra care keeps it looking and working its best:

  • Avoid chemicals → apply lotions, perfumes, or sanitizer first, then put your ring on
  • Keep it clean → avoid dirt or debris getting into the moving parts, as this may affect the smooth spin
  • Dry after water → gently wipe with a soft cloth after swimming, showering, or sweating
  • Remove during workouts → sweat and heavy lifting can wear on the moving parts
  • Store safely → keep in its pouch or a jewelry box when not in use
  • Handle gently → the moving mechanism lasts longer when treated with care
  • Avoid sleeping in your ring → reduces wear and accidental damage

✨ With these simple steps, your Anxi Ring will stay beautiful and supportive for years.

Can I use more than one discount code? Plus

No — only one discount code can be applied per order. If you have multiple codes, we recommend using the one with the biggest savings :)

Is this a meaningful gift? Plus

Yes — Anxi Rings make a thoughtful, meaningful gift. Each ring is designed to look timeless while offering a calming fidget motion, making it a symbol of care and support. Every order also comes packaged beautifully, so it’s ready to gift right out of the box.

What if my gift recipient needs a different size? Plus

No problem — we accept size exchanges within 30 days of delivery as long as the ring is new, unused, and in its original packaging.

To start an exchange, just email us at hello@anxiring.com with the order number and the new size needed. The recipient will cover return shipping, and we’ll send the replacement size at no extra charge once we receive the original ring.

Is Anxi Ring safe for children? Plus

While the rings are designed for adults, many parents share that their children enjoy fidgeting with the ring safely when mom is wearing it. If your child wants to use it, we recommend supervision and ensuring the ring stays on your hand.

Why does Anxi Ring exist? Plus

Anxi Ring was created to make anxiety relief feel natural, effortless, and beautiful. We wanted a way to ease nervous habits without bulky fidget tools — jewelry you’d actually love to wear every day.

Each ring blends timeless design with a calming motion, helping you feel composed and confident while also supporting mental health causes with every order.

Who is Anxi Ring for? Plus

Anxi Ring is for anyone who wants jewelry with purpose. Our customers wear their rings to ease habits like nail-biting or skin-picking, to stay focused during busy days, or simply to carry a sense of calm throughout their day.

Whether you live with anxiety or just want a meaningful piece you’ll actually use every day, Anxi Ring is a simple reminder that you’re caring for yourself, supporting mental health, and wearing jewelry made with intention.

Do you give back? Plus

Yes 🤍 Giving back is part of our DNA. Every Anxi Ring order helps support mental health organizations. It’s our way of making sure your purchase not only supports you, but also contributes to something bigger.

Contact
Still have questions? Plus

We're happy to help! Please email us at hello@anxiring.com.

We'll reply within 1–3 business days (Mon–Fri CST).