Refund policy
We want you to feel confident when shopping with us. If your Anxi Ring isn’t the perfect fit, our process is simple and stress-free.
30-Day Returns & Exchanges
You can return or exchange items within 30 days of delivery.
- Rings must be in new, unused condition with original packaging
- Visible wear or damage voids eligibility
- Final Sale items are not eligible for returns
- Once an item has been exchanged, it’s no longer eligible for return or refund
- Multi-ring discounts are split across the rings in your order, so a returned ring is refunded at the price you paid for it
- Digital products are not eligible for refund due to the nature of the product
- Original shipping fees are non-refundable
Return Options
1. Refund to your original payment method
A $9.99 return shipping & processing fee is deducted from your refund. Refunds are issued once your ring is received, inspected, and approved — please allow 5–10 business days.
2. Store credit + 10% Bonus
Return shipping is on us. You’ll receive store credit for the amount you paid for the returned item(s), plus a 10% bonus. Store credit is issued once your return is received, inspected, and approved.
How to Start a Return or Exchange
Visit our return portal at https://anxiring.returnsdrive.com/
If you run into any issues, email us at support@anxiring.com
Returns That Don’t Meet Our Conditions
If a returned item arrives showing wear, damage, or outside the 30-day window, we’ll reach out to let you know. You can have it shipped back to you at your cost within 7 days of receiving our email notification. After that, we’re unable to hold it.
Damaged or Defective Items
If your ring arrives damaged or defective, contact us at support@anxiring.com within 48 hours of delivery with clear photos of the issue. If it qualifies, we’ll send a replacement at no cost to you — no return shipping & processing fee. Replacements are limited to one per item.
Because a replacement resolves the issue, additional replacements, returns, exchanges, or refunds will not be issued for the same item once a replacement has been sent.
Caring for Your Ring
Our spinning styles contain moving components and last longest with a little care. We recommend avoiding bending the band, applying pressure to the spinning portion, or wearing your ring during activities where it may hit hard surfaces.
Normal Wear & Tear
Our rings are made for everyday wear, but like all jewelry they show wear over time. Scratches, plating wear, and damage caused by pressure, bending, or impact are considered normal wear and aren’t manufacturing defects.
Gifts
If you received an Anxi Ring as a gift, you can return it for store credit once it’s been received and inspected. Just reach out with the order number or the email address of the person who purchased it.
At Anxi Ring, your experience matters to us. If something doesn’t feel right, we’ll always do our best to make it right.