Refund policy
We want you to feel confident when shopping with us. If your Anxi Ring isn't the perfect fit, our process is simple and stress-free.
30-Day Returns & Exchanges
You can return or exchange items within 30 days of delivery.
- Rings must be in new, unused condition with original packaging
- Visible wear or damage voids eligibility
- Final Sale items are not eligible for returns
- Each order is eligible for either one return or one exchange, not both. Once an item has been exchanged, it's no longer eligible for return or refund
- Promotional offers like BOGO have specific refund terms: see Promotional Offers below
- Digital products are not eligible for refund
- Original shipping fees are non-refundable
Return Options
1. Refund to your original payment method
A $7.95 return shipping fee and a 6% restocking fee are deducted from your refund. Refunds are issued once your ring is received and inspected — please allow 5–10 business days.
2. Store credit + 10% Bonus
Return shipping is on us. You'll receive store credit for the full value of your order plus a 10% bonus. Credit is issued once your return is received and approved.
The 6% restocking fee covers inspecting, restocking, and processing your return at our warehouse.
Promotional Offers (BOGO & Bundles)
When you buy under an offer like Buy One, Get One 50% Off, the discount applies to your order as a whole rather than to one specific item.
If you return part of a promotional order and keep the rest, the offer no longer applies to what you keep. We’ll recalculate your refund using the regular price of the items you keep and refund the difference, less any applicable fees.
For example: you buy a $62 ring and a $48 ring under Buy One, Get One 50% Off and pay $86. If you return the $62 ring and keep the $48 ring, that ring goes back to its regular $48 price — so your refund is $38, less any applicable fees.
Returning all items from the offer together refunds the full amount you paid, less any applicable fees.
How to Start a Return or Exchange
Visit our return portal at https://anxiring.returnsdrive.com/
If you run into any issues, email us at support@anxiring.com
Returns That Don't Meet Our Conditions
If a returned item arrives showing wear, damage, or outside the 30-day window, we'll reach out to let you know. You can have it shipped back to you at your cost within 30 days. After that, we're unable to hold it.
Damaged or Defective Items
If your ring arrives damaged or defective, contact us at support@anxiring.com within 48 hours of delivery with clear photos of the issue.
If it qualifies, we'll send a replacement at no cost to you — no return shipping fee and no restocking fee. Replacements are limited to one per item.
Because a replacement resolves the issue, additional replacements, returns, or refunds will not be issued for the same item once a replacement has been sent.
Caring for Your Ring
Our spinning styles contain moving components and last longest with a little care. We recommend avoiding bending the band, applying pressure to the spinning portion, or wearing your ring during activities where it may hit hard surfaces.
Normal Wear & Tear
Our rings are made for everyday wear, but like all jewelry they show wear over time. Scratches, plating wear, and damage caused by pressure, bending, or impact are considered normal wear and aren't manufacturing defects.
Gifts
If you received an Anxi Ring as a gift, you can return it for store credit once it's been received and inspected. Just reach out with the order number or the email address of the person who purchased it.
✨ At Anxi Ring, your experience matters. If something doesn't feel right, we'll always do our best to make it right.